General
Sample free or need to pay?
If you don’t need a customized logo or other special products, it will not charge any cost
Just tell us your account for collect like FedEx DHL ect, if you don’t have an account, it needs to charge Express fee properly.
What is MOQ?
Standard size 1 x Container
Customized size/design, MOQ 3000-10000pcs
Product
Customization
Can I have my unique design(size, thickness,material, etc)?
Yes, customer’s designs such as size, thickness, material, etc are welcomed.
can I have a custom designed and order sample?
We design and produce each sample to the individual customer’s needs.
What material of surface you can support ?
We can provide melamine coat,film logo printing ,natural veneer, enginee veneer etc .
As to melamine color: Color can be made according to color catalugue number .
How is package or pallet ? May i have custom package ?
Yes ,easy to do custom package, show different packing idea.Or customized as customers requirements.
Service
How long is your delivery time?
Generally it is 5-10 days if the products in stock. or it is 15-20 days if the goods are not in stock, it is according to order quantity.
What’s the order processes?
Custom inquiry–confirm requirements/price/quantity .
Samples–Making samples for you check.
Confirm Order- Signing sales contract after samples confirmed.
Deposit or LC– 30% deposit before mass production.
Production arranged–we will process the production.
Blance payment–after inspection, before loading shipment.
Shipping–we will ship the goods to destination port.
Confirm full set document bill of loading/commercial invoice/packing list/certificate of origin.
After sales service.
If any defective plywood/mdf, how do you deal with?
We have 1:1 replacement for the defective board.
Warn Tips: Any people-made damage, we can’t charge, refund or make up for it.
What is the lead time of production ?
a. For samples by express，5-7 working days door to door by air.
b. For stock goods, within 7-10 days can be shipped to loading port.
c. For mass production, it takes 15-20days for production.
Do you have a price list?
We are a professional supplier of plywood and mdf products. All of our plywoods are made according to different size and different usage or decoration requirements. We don’t have a price list.
What other service you have?
We provide one-stop station solutions in custom requirements, package and accessories in needed.
Payment
What is your terms of payment ?
T/T , LC
If you have further questions, please feel free to contact us.
Shipping
What is your shipping terms?
a. For small sample, by air or by express :FEDEX, DHL, UPS, TNT etc
b. For quantity order, we arrange shipment by sea or rail to your nearest port or station.